Next-Best-Action Marketing

Next-best-action marketing, also known as the next best activity or best next action or recommended action, is referred to a customer-focused marketing paradigm that considers the various actions that can be taken for a particular customer and then decides on the best one to choose among those actions. It could be a proposition, offer or a service, determined by the customer’s interests and needs on one hand, and on the other hand it depends on the organization’s business objectives and policies. Next-best-action marketing strategy is in sharp contrast to traditional marketing methods because here a proposition for the product/service is first created and an attempt to find the interested and eligible prospects for that proposition is made. This practice which is typically automated as a campaign management tool is always marketing-focused and often product-focused. Next-best-action marketing strategy requires professionals to collect data about their customers using ...