What is Business Communication ?




Business communication is a type of communication used for the purposes of a
business. It refers to both internal and external communication, that means for
the aim of promoting a product, service or idea, communication within a business
and communication between a business and the public. Communication is a
continuous process, in which the sender conveys verbal or non-verbal messages
through some medium to the recipient. It is essential that the recipient interprets
the message as it was intended by the sender. Feedback, or the response of the
recipient, is an integral part of the communication process as it shows whether
the message was understood in the right way, or ultimately whether the
communication was effective. This need of feedback makes communication a
two-way process. Communication in business needs to be effective as it is the
essence of good management.
Effective communication helps managers perform their basic functions of
planning, organizing, leading and controlling. One of the main characteristics of
business communication is that it is goal-oriented. It is different from other types
of communication as the purpose of business is to make profit.
There are a number of barriers that may stand in the way of effective
communication, for example, perceptual and language differences, information
overload, inattention, time pressure, external distraction (such as noise and poor
lighting) and emotions. Business communication is a formal means of
communication. It moves through formal channels and is connected with the
official status of the participants. Based on the means used to convey the
message there are two types of communication: oral (via speech) and written (via
writing). Written communication is an essential part of business communication
and is used in agendas, reports, manuals and others.. Oral communication can be
in the form of direct conversation or telephonic conversation. Several examples of
oral communication in business are meetings, speeches, presentations,
conferences, interviews and lectures.

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