Chargebacks
Disputed transactions are termed as
chargebacks. These charges are disputed by customers on their credit cards for
different types of transactions. When a dispute is made, the merchant reverses
that transaction and customer gets his money back. These are meant to protect
customers from all kinds of unauthorized transactions.
This helps customers to stay away from
waste of time arguing with suppliers on a transaction’s legitimacy wherein the
customer can simply initiate a chargeback transfer from them.
There are a few unscrupulous customers who
use this facility heedlessly which could result in major losses for the
company. For example, a small business owner who purchases a video camera for
$300 decides to sell it off at $500 would get a profit of $200. And if the
customer, during billing and payment circle, initiates for a chargeback, the
seller loses both the profit and the money spent on purchasing the camera.
Chargebacks can occur due to many reasons
like that related to goods or services where items are not shipped or the
shipped goods are defective ones; credit card related issues where unauthorized
mail or telephone transactions take place; invalid credit card or account
number is provided or due to technical problems like duplicate processing and
human error.
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